If you’re being redirected after logging in, it’s usually caused by a saved browser cache, cookies, or an older stored login session.
Try these quick fixes:
1. Open an Incognito / Private Window
This starts a fresh browsing session without old cached data.
Chrome: New Incognito Window
Safari: New Private Window
Firefox: New Private Window
2. Try a Different Browser
If you’re using one browser, try another (Chrome, Safari, Firefox, Edge).
3. Try a Different Device
Logging in from another phone, tablet, or computer can help confirm whether the issue is device-specific.
4. Clear Cache and Cookies
Old saved website data can sometimes cause redirect loops or outdated login behavior.
Clear your browser cache/cookies, then try again.
5. Make Sure You’re Using the Correct Login Page
Use the official Élevae login page linked from our website.
Still having trouble?
Please contact support at [email protected] and include:
Your device type (Mac, PC, iPhone, etc.)
Browser name (Chrome, Safari, etc.)
A screenshot of what happens after login